Return & Refund Policy — No Returns Accepted

At this time, we do not accept returns. Due to the nature of our made‑to‑order fulfilment process and for hygiene reasons, all sales are final.

However, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, we will gladly provide a free replacement or a refund depending on availability.

We Do Not Accept Returns For:

• Change of mind

• Sizing issues

• Normal wear and tear

• Shipping delays

• Any reason other than damage/defect/incorrect item

This is standard for jewellery and dropshipping fulfilment.

If Your Item Arrives Damaged or Incorrect

We will provide a free replacement or refund.

To process your claim, please contact us within 7 days of delivery and include:

• A clear photo of the item

• A photo of the packaging

• A brief description of the issue

• Your order number

No Physical Returns Required

You do not need to send the item back. Our fulfilment partners do not accept returned merchandise, so all claims are handled through photo verification.

Order Cancellations

Orders may be cancelled within 2 hours of purchase. After this window, the order may already be in processing and cannot be cancelled.

Contact Us

If you experience any issues with your order, our support team is here to help ensure you love your jewellery. Please email: jsbeautytoronto@gmail.com